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Powering sustainable transformation in Australia’s utilities sector

Utilities, Transformed
We partner with state-owned corporations, water authorities, and energy providers to deliver purposeful transformation, helping leaders move from reactive compliance to future-focused citizen-centric growth.
Our work supports:
  • Transitioning from legacy systems to AI-enabled operations
  • Decarbonisation and regulatory change readiness
  • Service modernisation that boosts efficiency and reliability
  • Building capability and confidence in utilities leadership teams
This isn’t traditional consulting. We work with you, and through you, to drive sustainable transformation that lasts.

Key challenges shaping the utilities sector

Decarbonisation and net zero mandates

Utilities are under increasing pressure to accelerate decarbonisation targets while maintaining reliable and affordable services.

Ageing infrastructure and asset optimisation

Many energy and water assets are reaching end of life, driving urgency for data-led decision-making on refurbishment, replacement, or digitisation.

Customer-centric service expectations

Citizen and business customers expect transparent, digital-first experiences across metering, billing, and outage communications.

AI and data-driven operations

Boards and executives are now prioritising scalable AI adoption to optimise forecasting, maintenance, and workforce planning.

Workforce transition and knowledge drain

Skilled utility professionals are retiring at a rapid rate, prompting the need for talent transformation and smarter knowledge capture.

Water security and resilience

Climate change and population growth are intensifying the focus on long-term water planning, distribution, and usage monitoring.
The Australian utilities sector is under pressure to change, and fast. The future is about more than keeping the lights on — it’s about building adaptive, intelligent networks that power and protect communities for generations.

We work with leaders who see transformation not as compliance, but as a chance to set new benchmarks in sustainability, resilience, digitisation and customer value.

Trusted by utilities and infrastructure leaders like…

We work across Australia’s essential services network, including:
Electricity and gas providers | Water and wastewater authorities | Transmission and distribution operators | Infrastructure and engineering partners | Government and regulatory bodies

How JourneyOne helps the utilities sector move forward

We help utilities and infrastructure leaders turn ambition into lasting impact.

We focus on what matters, from delivering critical projects and building the future workforce to guiding complex decisions, with clarity, compassion, and solutions that scale.

AI-enabled operational transformation

We help utilities build AI capability that improves forecasting, asset reliability, and real-time decision-making, enabling a shift from reactive to predictive operations.

Modern delivery of strategic programs

We work side-by-side with transformation teams to design and deliver technology change programs that cut through complexity and achieve regulatory, customer, and growth outcomes.

Customer journey redesign

JourneyOne supports utilities in reimagining digital customer journeys from smart metering data flows to transparent billing experiences anchored in design thinking and real-world outcomes.

Capability-building for the future workforce

We co-create pathways that attract, upskill, and retain talent across technology, engineering, and customer domains, especially where AI is augmenting decision-making.

Enterprise architecture and portfolio planning

Our architects help navigate critical infrastructure decisions, ensuring that tech investments are future fit, interoperable, and aligned with whole-of-sector priorities.

Partnering for purposeful sustainability

Whether it’s enabling green energy programs or supporting water conservation initiatives, we design and deliver journeys that contribute to a sustainable future.

Let’s co-create the next chapter in utilities

We work with visionary leaders in Australia’s utilities sector who are ready to shape the future, not just adapt to it. If you’re looking to deliver meaningful, measurable change, we’d love to start the conversation.
Let's talk

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